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Donor Support

Please contact Charles Case, Customer Support Officer, by phone at (804) 409-5636 or email customersupport@cfrichmond.org with questions.

New to Donor Connect?

Check out our Getting Started video and our Quick Start Guide below.


Donor Connect Quick Start Guide

Additional troubleshooting guides:

Donor Connect Flashing Login Guide 
If you are experiencing a strobing screen, this guide will help. 

Donor Connect Looping Login Guide 
If your page keeps reloading, this guide will help.  View a corresponding video here.

Using Safari on an iPhone or iPad

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Grant Recommendation Form